Shipping policy
Below is our detailed shipping policy to ensure you have a clear understanding of how we manage shipments for your orders.
Shipping Locations
We operate from two locations: Australia and Italy. Products are generally stocked in one location only, not both. The shipping costs and timeframes depend on:
- The shipping origin (Australia or Italy)
- The destination country
- The shipment method selected by you
- Customs processing times (if applicable)
- Other unforeseen circumstances (e.g., weather delays)
Shipping Costs
Shipping costs are calculated at checkout based on:
- The weight and dimensions of the product(s)
- The destination address
- The selected shipping method (e.g., standard, expedited, express)
You will see the shipping cost before completing your purchase.
Shipping Timeframes
Delivery times vary depending on the shipping origin and destination. Below are approximate delivery windows:
- From Australia:
- Domestic: 3-7 business days
- International: 7-21 business days (may vary by region)
- From Italy:
- Domestic: 2-5 business days
- International: 7-21 business days (may vary by region)
Please note that delivery times are estimates and may be impacted by customs processing and local postal services in your region.
Custom Duties and Taxes
- Customers are responsible for paying any customs duties, taxes, or fees required by their destination country.
- These charges are not included in the product or shipping costs displayed at checkout.
- We recommend contacting your local customs office for more information about import taxes and fees.
Order Processing
- Orders are processed within 1-3 business days after payment is confirmed.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking Your Order
- All orders include tracking. You will receive an email with tracking details once your package is shipped.
- Please allow up to 48 hours for tracking information to update.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, customers will be responsible for additional shipping fees to resend the package.
Delays and Issues
We strive to ensure timely delivery of your order. However, delays may occur due to:
- Customs clearance procedures
- Public holidays in the shipping origin or destination country
- Carrier delays or strikes
If your order is delayed beyond the estimated timeframe, please contact our support team at info@chefstyle.net.
Contact Us
For any questions or concerns about shipping, feel free to reach out to us at info@chefstyle.net. We're here to help!
Thank you for choosing ChefStyle!